• [Notice] Australian orders will be fulfilled locally
  • [Notice] Australian orders will be fulfilled locally
FAQ

Terms of service

This website is committed to complying with relevant laws and regulations on the protection of personal data and the Company's privacy policy, and properly manages and protects users' privacy.

1. This website collects personal data by legal and fair means.

2. This website discloses the purposes of collecting personal data in accordance with the law. Unless otherwise provided by law, this website only uses personal data within the scope of the purposes described below.

3. This website takes necessary and appropriate measures to securely manage the personal data collected.

4. Except as described below or otherwise required by law, this website will not provide personal data to third parties.

5. When this website receives requests from customers for confirmation, correction, suspension of use, deletion, etc. of personal data, such requests will be handled appropriately in accordance with the law.

6. If your member account ID or password has been stolen, please contact this website, and we will handle matters related to your account according to your request (such as the suspension or deletion of the account, or other related requirements). In addition, if this website learns that your account ID or password has been stolen, it shall immediately suspend the processing of transactions generated by this account and subsequent uses.

    By entering your personal data on this website and using its services, you are deemed to have clearly understood and agreed to the following purposes and uses of your personal data collected, processed, or used by this website.

    Personal Data Protection Notification

    In accordance with the provisions of Article 8, Paragraph 1 of the Personal Data Protection Act (the "PDPA"), this website informs you of the following matters, please read them carefully:

    1. Purpose of collection: This website collects your personal data for the following specific purposes:
    • Personal data related to customers
    • Consumer and customer management and services
    • Marketing
    • Information and communications, and database management
    • Online shopping and other e-commerce services
    • Providing product or service information on this website
    • Responding to your inquiries
    • Improving the service quality of this website

     

    2. Categories of personal data: This website will collect the following personal data from you in order to provide services:
    • Name, address, telephone number, email address, and other personal data that is sufficient to identify you for the purpose of providing services
    • Other categories of information that shall be collected according to the law

     

    3. Time period, territory, recipients, and methods of which the personal data is used:
    • Time period: The duration of the specific purposes, or the required retention period according to the law or contract (such as the Business Entity Accounting Act), whichever is longer.
    • Recipients: This website, outsourced business units, agencies with investigatory powers in accordance with the law or financial supervisory agencies.
    • Territory: Within the territory of the Republic of China.
    • Methods: By automated machines or other non-automated methods.

     

    4. According to Article 3 of the PDPA, with regard to your personal data, you may request:
    • To inquire, review or make a copy; but the request shall be made in writing to this website. This website shall notify the requester in writing of the reasons for approval / rejection and may charge necessary costs at its discretion.
    • To supplement or correct; but you must provide an appropriate explanation. This website shall notify the requester in writing of the reasons for approval / rejection.
    • To cease the collection, processing, or use, or to delete the personal data, except when it is necessary for this website to perform its business in accordance with the law.
    • Those who appoint an agent to make the afore-mentioned requests shall submit relevant appointment documents for confirmation and review by this website.
    • The effect of not providing personal data upon your rights: You are free to choose whether to provide personal data. However, if you refuse to provide necessary personal data, it may affect the Company's provision of relevant services.